1. Introduction

This Returns Policy (hereinafter referred to as “Policy”) applies to all returns of men’s clothing products (hereinafter referred to as “Products”) purchased from the website https://tuoyuan-global-trading.top/ (hereinafter referred to as the “Website”) operated by TUOYUAN GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”). By purchasing Products through the Website, you (hereinafter referred to as “you” or “Customer”) agree to comply with the terms and conditions set forth in this Policy. This Policy is supplementary to our Terms of Service and Privacy Policy, which are incorporated herein by reference.

2. Eligibility for Returns

To be eligible for a return, refund, or exchange, the following conditions must be met:

  • The return request must be initiated within 30 calendar days from the date of delivery of the Products.
  • The Products must be unused, unwashed, undamaged, and in their original condition, with all original tags, labels, and packaging intact. Products showing signs of wear, tear, alteration, or damage caused by improper use will not be accepted.
  • All accessories, free gifts, or bonus items included with the original order must be returned along with the Products.
  • Customized, personalized, or made-to-order Products are non-returnable and non-refundable, unless they are defective or incorrect due to our error.
  • Products marked as “Final Sale”, “Non-Returnable”, or “Clearance” (unless defective) are not eligible for return or exchange.

3. Return Process

To initiate a return, please follow these steps:

3.1 Submit Return Request

Contact our customer service team via email at service@tuoyuan-global-trading.top with the following information:

  • Your order number (as provided in the order confirmation email);
  • Name of the Products to be returned (including size, color, and quantity);
  • Reason for return (e.g., defective product, incorrect size, change of mind);
  • Clear photos of the Products (if returning due to defect, damage, or incorrect item).

3.2 Receive Return Authorization

We will review your return request within 2-3 business days. If your return is approved, we will send you a Return Authorization (RA) number and detailed return instructions, including the designated return shipping address (if applicable). Do not ship any Products without first obtaining an RA number, as unapproved returns or returns without an RA number may be rejected or delayed.

3.3 Ship the Returned Products

Package the eligible Products securely to prevent damage during transit, and clearly mark the RA number on the outer packaging. You are responsible for arranging and paying for the return shipping, unless the return is due to our error (e.g., defective product, incorrect item shipped, or shipping damage caused by our logistics partner). We recommend using a trackable shipping service and retaining the shipping receipt and tracking number for your records.

4. Inspection and Processing

4.1 Inspection of Returned Products

Upon receiving the returned Products, our team will inspect them to verify compliance with the return eligibility conditions outlined in Section 2. This inspection typically takes 3-5 business days from the date we receive the package.

4.2 Outcome of Inspection

  • Approved Returns: If the returned Products meet the eligibility requirements, we will process your requested refund or exchange within 7-10 business days of completing the inspection.
    • Refunds: Will be issued to the original payment method used for the purchase. The refund amount will include the full product price paid, excluding the original shipping fees (unless the return is due to our error). Please note that refund processing times may vary depending on your payment provider (e.g., credit card companies may take 3-7 business days to reflect the refund in your account).
    • Exchanges: If you request an exchange (e.g., for a different size or color), we will ship the replacement Product to you once the returned Products are approved. The new shipping fee for exchanges will be covered by us if the exchange is due to our error; otherwise, you will be responsible for the new shipping fee, which will be collected before shipping the replacement.
  • Rejected Returns: If the returned Products do not meet the eligibility requirements (e.g., used, damaged, missing tags), we will notify you via email. You may choose to have the Products shipped back to you at your own expense, or we may dispose of the Products (with your consent) if you decline to pay for return shipping. No refund or exchange will be provided for rejected returns.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect Product (e.g., wrong size, color, or item), please notify us within 3 business days of delivery. Provide your order number and clear photos/videos of the defect, damage, or discrepancy. We will arrange for a free return and either:

  • Issue a full refund (including original shipping fees);
  • Send a replacement Product at no additional cost;
  • Offer store credit of equal value (if preferred).

We reserve the right to verify the defect or damage before processing the claim. Products damaged during transit must be reported to the shipping carrier within 24 hours of delivery, and you must provide the carrier’s damage report to us to support your claim.

6. Exceptions and Limitations

  • We are not liable for any damage to or loss of returned Products during transit. It is your responsibility to ensure the Products are properly packaged and shipped using a reliable, trackable service.
  • We do not accept returns of Products purchased from third-party retailers or unauthorized resellers. This Policy applies solely to Products purchased directly through the Website.
  • Returns requested after the 30-day period will not be accepted, unless required by applicable law.
  • Partial returns (returning some items from a multi-item order) are allowed, provided the returned items meet the eligibility conditions. The refund will be calculated based on the price of the returned items.

7. Changes to This Policy

We reserve the right to update or modify this Returns Policy at any time. Your continued purchase of Products through the Website after the changes take effect constitutes your acceptance of the revised Policy. If we make material changes to this Policy, we will notify you by posting a prominent notice on the Website or sending you an email to the address associated with your order.

8. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer service team via email at service@tuoyuan-global-trading.top. We will make every reasonable effort to respond to your inquiry within 2-3 business days and assist you with the return process.