1. Introduction

This Shipping Policy (hereinafter referred to as “Policy”) applies to all shipments of men’s clothing products (hereinafter referred to as “Products”) purchased from the website https://tuoyuan-global-trading.top/ (hereinafter referred to as the “Website”) operated by TUOYUAN GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”). By placing an order through the Website, you (hereinafter referred to as “you” or “Customer”) acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Policy. This Policy is supplementary to our Terms of Service, Privacy Policy, and Returns Policy, which are incorporated herein by reference.

2. Shipping Destinations

We offer international shipping to most countries and regions worldwide. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. We reserve the right to restrict shipping to certain destinations due to legal requirements, logistical constraints, or other reasons. If your destination is restricted, we will notify you promptly and refund any payment you have made.

3. Shipping Carriers

We partner with reputable global shipping carriers to ensure reliable and efficient delivery of your orders. The available shipping carriers include, but are not limited to:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)
  • DHL Express
  • Other trusted carriers (ETC)

The specific carriers available for your order will depend on your shipping destination, order weight, and selected shipping method. You can view the available carrier options and corresponding shipping fees during checkout.

4. Shipping Methods and Fees

4.1 Shipping Methods

We offer multiple shipping methods to meet your delivery needs, including:

  • Standard Shipping: Economical option with a longer delivery timeframe, ideal for non-urgent orders.
  • Express Shipping: Faster delivery service for customers who need their orders sooner.
  • Priority Shipping: Expedited delivery with priority handling, suitable for time-sensitive orders.

The availability of shipping methods may vary by destination. Detailed information about each shipping method (including estimated delivery times) will be displayed at checkout.

4.2 Shipping Fee Calculation

Shipping fees are calculated based on the following factors:

  • Shipping destination (domestic vs. international, specific country/region)
  • Order weight and dimensions
  • Selected shipping method and carrier

Shipping fees will be automatically calculated and displayed during the checkout process before you confirm your order. You can review the shipping fee and adjust your shipping method (if applicable) before completing the purchase. We may offer free shipping promotions from time to time; details of such promotions will be announced on the Website.

5. Order Processing Time

5.1 Processing Period

Orders are processed within 1-3 business days after payment confirmation (excluding weekends and public holidays). Processing time includes order verification, product preparation, packaging, and handover to the selected shipping carrier.

5.2 Delays in Processing

We strive to process orders promptly, but processing delays may occur due to the following circumstances:

  • High order volume (e.g., during sales events, holidays)
  • Incomplete or inaccurate shipping information provided by the Customer
  • Product availability issues (e.g., unexpected stock shortages)
  • Customs or regulatory requirements for international shipments

If your order is subject to a processing delay, we will notify you via email with an updated estimated shipping date.

6. Delivery Timeframes

6.1 Estimated Delivery Times

Delivery timeframes are estimates only and begin from the date the order is shipped (not the order placement date). The approximate delivery times for each shipping method are as follows (varies by destination):

  • Standard Shipping: 5-15 business days for domestic shipments; 7-21 business days for international shipments.
  • Express Shipping: 2-5 business days for domestic shipments; 3-10 business days for international shipments.
  • Priority Shipping: 1-3 business days for domestic shipments; 2-7 business days for international shipments.

6.2 Factors Affecting Delivery Time

Actual delivery times may vary due to external factors beyond our control, including:

  • Customs clearance procedures (international shipments): Customs processing times vary by country/region and may cause delays. You are responsible for complying with all customs regulations of your destination country, including paying any applicable customs duties, taxes, or fees.
  • Carrier delays: Weather conditions, transportation disruptions, or high carrier volume may impact delivery schedules.
  • Remote locations: Deliveries to remote or rural areas may take longer than estimated.

We will provide you with a tracking number via email once your order is shipped, allowing you to track the status of your delivery through the carrier’s official website.

7. Shipping Information and Responsibilities

7.1 Accurate Shipping Information

You are responsible for providing accurate, complete, and current shipping information (including recipient name, address, phone number, and postal code). We are not liable for delivery delays, lost shipments, or non-delivery caused by incorrect or incomplete shipping information. If you need to modify your shipping information after placing an order, please contact us at service@tuoyuan-global-trading.top immediately. We will attempt to update the information if the order has not yet been shipped; however, we cannot guarantee that changes can be made once processing has begun.

7.2 Customs Duties and Taxes (International Shipments)

International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the sole responsibility of the Customer and are not included in the product price or shipping fee. We do not have control over these fees, and they vary by country/region. You should check with your local customs authority for information on applicable duties, taxes, and import regulations before placing an international order. Refusal to pay customs fees may result in the shipment being returned to us or confiscated by customs, and we will not issue a refund for such orders.

7.3 Risk of Loss

The risk of loss or damage to the Products passes to you upon delivery of the Products to the shipping address specified in your order. You are responsible for inspecting the package and Products upon receipt. If the package is damaged or the Products are missing, you should notify the shipping carrier immediately and contact us at service@tuoyuan-global-trading.top within 3 business days of delivery to report the issue.

8. Shipping Restrictions

Certain Products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipping of any Product that violates applicable laws or carrier regulations. If your order includes restricted Products, we will notify you and offer a refund for those items.

9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Your continued purchase of Products through the Website after the changes take effect constitutes your acceptance of the revised Policy. If we make material changes to this Policy, we will notify you by posting a prominent notice on the Website or sending you an email to the address associated with your order.

10. Contact Us

If you have any questions, concerns, or need assistance with shipping-related matters (including tracking your order, modifying shipping information, or reporting delivery issues), please contact our customer service team via email at service@tuoyuan-global-trading.top. We will make every reasonable effort to respond to your inquiry within 2-3 business days and provide the necessary support.