1. Introduction

These Terms of Service (hereinafter referred to as “Terms”) govern your access to and use of the website https://tuoyuan-global-trading.top/ (hereinafter referred to as the “Website”) operated by TUOYUAN GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”), as well as your purchase of men’s clothing products (hereinafter referred to as “Products”) through the Website. By accessing, browsing, or using the Website, or placing an order for Products, you (hereinafter referred to as “you” or “User”) acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any additional policies or guidelines referenced herein (including our Privacy Policy). If you do not agree to these Terms, you must not access or use the Website or purchase any Products.

2. Eligibility

To use the Website and purchase Products, you must:

  • Be at least 18 years of age or have the legal consent of a parent or guardian if you are a minor;
  • Possess the legal capacity to enter into a binding contract;
  • Provide accurate, complete, and current information when registering an account or placing an order;
  • Comply with all applicable laws, regulations, and these Terms.

We reserve the right to verify your eligibility and refuse service, terminate accounts, or cancel orders if we reasonably believe you do not meet the eligibility requirements.

3. Account Registration

3.1 Account Creation

To access certain features of the Website (such as placing orders, viewing order history, and managing preferences), you may need to register an account. When registering, you agree to provide true, accurate, and complete information and to update such information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account username and password and for all activities conducted under your account.

3.2 Account Responsibilities

You agree not to:

  • Share your account credentials with any third party;
  • Use another User’s account without permission;
  • Create an account for any fraudulent or unlawful purpose;
  • Engage in any activity that could compromise the security of your account or the Website.

You must notify us immediately at service@tuoyuan-global-trading.top if you suspect any unauthorized use of your account or a breach of security. We shall not be liable for any loss or damage arising from your failure to comply with these account responsibilities.

4. Orders and Payments

4.1 Order Placement

When you place an order through the Website, you are making a binding offer to purchase the Products specified in your order at the stated price (including applicable taxes and shipping fees). All Product descriptions, images, prices, and availability are subject to change without notice. We reserve the right to correct any errors in pricing or product information, even after an order has been submitted.

4.2 Order Acceptance

We will send you an email confirmation upon receiving your order, but this does not constitute acceptance of your order. Your order will be deemed accepted only when we ship the Products and send you a shipping confirmation email. We reserve the right to reject or cancel any order for any reason, including but not limited to:

  • Inaccurate or incomplete product information (such as incorrect pricing, description, or availability);
  • Suspected fraud or unauthorized use of payment methods;
  • Insufficient inventory;
  • Violations of these Terms.

If we cancel an order after you have made payment, we will refund the full amount paid to you using the original payment method within a reasonable time frame.

4.3 Payment Terms

You agree to pay the total amount specified in your order (including product prices, taxes, and shipping fees) using one of the payment methods accepted on the Website. All payments must be made in the currency specified on the Website. We do not store your full payment information; payments are processed by trusted third-party payment service providers in accordance with applicable laws and security standards. You warrant that you are authorized to use the payment method provided and that the payment information is accurate.

5. Product Information and Availability

5.1 Product Descriptions

We strive to provide accurate and detailed descriptions, images, and specifications of our men’s clothing Products. However, we do not warrant that product descriptions, images, or other content on the Website are error-free, complete, or current. Colors, sizes, and other details may vary slightly from the actual Products due to factors such as display settings and manufacturing tolerances.

5.2 Availability

Product availability is indicated on the Website, but we do not guarantee that all Products listed will be in stock at the time of your order. If a Product you ordered is out of stock after order placement, we will notify you promptly and offer you the option to cancel the order (with a full refund) or wait for restocking (if applicable).

5.3 Pricing

All prices are displayed in the currency specified on the Website and are subject to change without prior notice. We are not responsible for typographical errors in pricing. If you notice a pricing error after placing an order, please contact us immediately. We reserve the right to cancel the order and refund any payment if the correct price is significantly different from the displayed price.

6. Shipping and Delivery

6.1 Shipping Methods and Fees

We offer shipping methods as specified on the Website, and shipping fees are calculated based on factors such as your shipping address, order weight, and selected shipping method. Shipping fees are displayed at checkout before you confirm your order.

6.2 Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on your location, shipping method, and external factors (such as customs delays). We will provide you with a tracking number once your order is shipped, allowing you to track the status of your delivery. We are not liable for any delays in delivery caused by third-party shipping providers, customs authorities, or unforeseen circumstances.

6.3 Risk of Loss

The risk of loss or damage to the Products passes to you upon delivery of the Products to the shipping address specified in your order. You are responsible for inspecting the Products upon receipt and notifying us of any damage or loss within a reasonable time frame (no later than 3 business days after delivery).

7. Returns and Refunds

7.1 Return Eligibility

You may return unused, unwashed, and undamaged Products (with all original tags and packaging intact) within 30 days of delivery for a refund or exchange, subject to the following exceptions:

  • Customized or personalized Products;
  • Products marked as “final sale” or “non-returnable”.

7.2 Return Process

To initiate a return, please contact us at service@tuoyuan-global-trading.top with your order number and details of the Products you wish to return. We will provide you with return instructions and a return authorization number (if applicable). You are responsible for the cost of return shipping, unless the return is due to our error (such as incorrect product, defective product, or shipping error).

7.3 Refund Processing

Once we receive and inspect the returned Products (to confirm they meet the return eligibility requirements), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method, and the amount refunded will exclude the original shipping fees (unless the return is due to our error). Please note that refund processing times may vary depending on your payment provider.

8. Intellectual Property Rights

All content on the Website, including but not limited to product images, logos, trademarks, text, graphics, layouts, and software, is the exclusive intellectual property of TUOYUAN GLOBAL TRADING CO., LTD or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Website and its content for personal, non-commercial purposes only. You may not:

  • Copy, reproduce, distribute, modify, adapt, display, perform, or otherwise use any content from the Website without our prior written permission;
  • Use any trademarks, logos, or brand names displayed on the Website for any purpose without our prior written consent;
  • Attempt to reverse engineer, decompile, or disassemble any software or technology used on the Website.

9. Prohibited Uses

You agree not to use the Website for any unlawful, fraudulent, or abusive purpose, including but not limited to:

  • Violating any applicable laws, regulations, or third-party rights;
  • Uploading, posting, or transmitting any harmful, defamatory, offensive, or inappropriate content;
  • Engaging in spamming, phishing, or other deceptive practices;
  • Interfering with or disrupting the operation of the Website (including through the use of viruses, malware, or other harmful code);
  • Scraping, crawling, or harvesting data from the Website without our prior written permission;
  • Attempting to gain unauthorized access to the Website’s servers, databases, or other systems.

We reserve the right to take appropriate action (including terminating your account, blocking your IP address, or pursuing legal remedies) if you engage in any prohibited use.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • TUOYUAN GLOBAL TRADING CO., LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to loss of profits, data, or business opportunities) arising from or related to your use of the Website or purchase of Products, regardless of the cause of action (whether in contract, tort, negligence, or otherwise);
  • Our total liability for any direct damages arising from your use of the Website or purchase of Products shall not exceed the total amount you paid for the specific Products giving rise to the claim.

This limitation of liability shall not apply to damages caused by our gross negligence, willful misconduct, or violations of applicable laws.

11. Indemnification

You agree to indemnify, defend, and hold harmless TUOYUAN GLOBAL TRADING CO., LTD, its directors, officers, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

  • Your use of the Website or purchase of Products;
  • Your violation of these Terms or any applicable laws, regulations, or third-party rights;
  • Your breach of any representations or warranties made herein;
  • Any content you upload, post, or transmit through the Website.

12. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Your continued access to or use of the Website or purchase of Products after the changes take effect constitutes your acceptance of the revised Terms. If we make material changes to these Terms, we will notify you by posting a prominent notice on the Website or sending you an email to the address associated with your account (if you have one) at least 30 days before the changes take effect.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or your purchase of Products shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 days of written notice of the dispute, either party may submit the dispute to arbitration in the United Kingdom in accordance with the rules of the relevant arbitration authority. The arbitration award shall be final and binding on both parties.

14. Termination

We may terminate or suspend your access to the Website or your account at any time, with or without notice, for any reason, including but not limited to:

  • Your violation of these Terms;
  • Inactivity of your account for a continuous period of 12 months or more;
  • Fraudulent or unlawful activity associated with your account;
  • Changes to our business operations or legal requirements.

Upon termination, your right to use the Website and access your account will immediately cease. All provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, limitation of liability, indemnification, and dispute resolution) shall remain in full force and effect.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us with respect to your use of the Website and purchase of Products, and supersede all prior or contemporaneous agreements, understandings, or representations (whether oral or written).

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision, and we may enforce such provision at a later time.

15.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations herein without our prior written consent. We may assign these Terms to any third party in connection with a merger, acquisition, sale of assets, or other corporate restructuring.

15.5 Contact Us

If you have any questions, comments, or concerns regarding these Terms, please contact us via email at service@tuoyuan-global-trading.top. We will make every reasonable effort to respond to your inquiries within a timely manner.