1. Introduction

TUOYUAN GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”) operates the website https://tuoyuan-global-trading.top/ (hereinafter referred to as the “Website”), which is mainly engaged in men’s clothing sales. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access and use our Website, purchase our products or services, or interact with us in any other way. By accessing or using our Website, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy, and consent to our collection, use, storage, disclosure and protection of your personal information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide Voluntarily

When you use our Website to make a purchase, register an account, subscribe to our newsletter, contact our customer service, or participate in our promotions or surveys, you may voluntarily provide us with the following personal information:

  • Contact information, such as your name, email address (including service@tuoyuan-global-trading.top for communication purposes), phone number, and shipping address;
  • Account information, such as your username and password when you register an account on our Website;
  • Payment information, such as your credit card number, debit card number, or other payment method details (we do not store your full payment information directly; it is processed by our trusted third-party payment service providers in accordance with relevant laws and regulations);
  • Other information you choose to provide, such as your preferences for men’s clothing styles, sizes, and colors, as well as any other information you include in your communications with us.

2.2 Information Collected Automatically

When you access and use our Website, we may automatically collect certain information about your device and usage through cookies, web beacons, and other tracking technologies. This information may include:

  • Device information, such as your device type, operating system, browser type, screen resolution, and device identifier;
  • Usage information, such as the pages of our Website you visit, the time and duration of your visits, the links you click on, the search terms you enter, and the way you navigate through our Website;
  • Network information, such as your IP address, the domain name of your internet service provider, and the location of your device (approximate location based on IP address);
  • Transaction information, such as the products you view, add to cart, or purchase, the purchase quantity, purchase price, and transaction date and time.

Cookies are small text files that are placed on your device when you visit a website. You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you disable cookies, some features of our Website may not function properly.

3. Use of Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders, including verifying your identity, processing payments, arranging for shipping, and providing you with order confirmation and tracking information;
  • To manage your account, including allowing you to log in to your account, view your order history, update your personal information, and manage your preferences;
  • To provide you with customer service and support, including responding to your inquiries, resolving your complaints, and providing you with relevant information about our products and services;
  • To send you marketing and promotional communications, such as information about new men’s clothing products, special offers, discounts, and our newsletter (you can unsubscribe from these communications at any time by following the unsubscribe instructions included in the communications);
  • To improve our Website and products, including analyzing user behavior and preferences, optimizing the design and functionality of our Website, developing new men’s clothing products and services that meet your needs, and enhancing your shopping experience;
  • To personalize your experience on our Website, such as showing you men’s clothing products and content that may be of interest to you based on your browsing and purchase history;
  • To ensure the security of our Website and prevent fraud, including detecting and preventing unauthorized access, use, or disclosure of personal information, as well as investigating and addressing any potential security issues or fraudulent activities;
  • To comply with legal and regulatory obligations, such as responding to legal requests, complying with court orders, and fulfilling other legal requirements.

4. Disclosure of Your Information

We will not disclose your personal information to third parties except in the following circumstances:

  • To our trusted third-party service providers who assist us in operating our business, providing our products and services, or processing your information on our behalf, such as payment service providers, shipping and logistics companies, email service providers, marketing service providers, and IT service providers. These third-party service providers are only authorized to use your personal information to perform the specific services they are contracted to provide, and they are required to protect your personal information in accordance with this Privacy Policy and relevant laws and regulations;
  • When we believe that disclosure is necessary to comply with applicable laws, regulations, legal processes, or government requests; to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others; or to investigate, prevent, or take action regarding suspected illegal activities, fraud, or breaches of our terms of service;
  • In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the relevant third party as part of the transaction. We will notify you in advance of such a transfer and ensure that the transferee complies with this Privacy Policy;
  • With your prior consent or at your request, we may disclose your personal information to third parties as you direct.

5. Storage and Protection of Your Information

5.1 Storage of Your Information

We store your personal information on secure servers located in secure facilities. The storage period of your personal information will be based on the purpose for which it was collected and in accordance with applicable legal requirements. We will retain your personal information only for as long as is necessary to fulfill the purposes stated in this Privacy Policy, or as required by law. After the expiration of the storage period, we will take appropriate measures to delete or anonymize your personal information to ensure that it can no longer be associated with you.

5.2 Protection of Your Information

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, modification, damage, or loss. These measures include, but are not limited to, encryption of sensitive information, firewalls, access control systems, regular security audits, and employee training on data protection. However, please note that no security measures are 100% secure. Although we take reasonable steps to protect your personal information, we cannot guarantee the absolute security of your information transmitted to or from our Website. You acknowledge and accept the inherent risks of using the internet and transmitting personal information online.

6. Your Rights Regarding Your Information

You have the following rights with respect to your personal information, subject to applicable laws and regulations:

  • The right to access: You have the right to request access to the personal information we hold about you, including the right to obtain a copy of such information;
  • The right to correction: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct or supplement it;
  • The right to erasure: Under certain circumstances, you have the right to request us to erase your personal information, such as when the personal information is no longer necessary for the purposes for which it was collected, or you withdraw your consent to the use of your personal information;
  • The right to restriction of processing: Under certain circumstances, you have the right to request us to restrict the processing of your personal information, such as when you dispute the accuracy of the personal information, or the processing is unlawful but you do not want us to erase it;
  • The right to data portability: Under certain circumstances, you have the right to request us to provide you with your personal information in a structured, commonly used, and machine-readable format, or to transmit such information directly to another data controller;
  • The right to withdraw consent: If you have given your consent to the processing of your personal information, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of the processing based on your consent before its withdrawal;
  • The right to lodge a complaint: If you believe that our processing of your personal information violates applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of the above rights, please contact us using the contact information provided in Section 8 of this Privacy Policy. We may request you to provide certain information to verify your identity before processing your request. We will respond to your request in accordance with applicable laws and regulations.

7. Third-Party Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites, applications, or services that you access through our Website before providing them with your personal information.

8. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our handling of your personal information, please contact us via email at service@tuoyuan-global-trading.top. We will make every reasonable effort to respond to your inquiries in a timely manner.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued access to or use of our Website after the changes take effect constitutes your acceptance of the revised Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our Website or by sending you an email (to the email address you provided to us) before the changes take effect.